Disclaimer: Wearing Rudraksha beads is a matter of faith and belief. All information provided is based on scriptures, published books, and individual experiences. Shalu Jewells guarantees the quality of the beads but not their effects. Wearer's discretion is advised.
Shalu Jewells is a customer-centric organization. We take pride in providing high-quality, genuine Rudraksha beads. We pay attention to every detail to ensure that our products are of premium quality, maintaining our commitment to customer satisfaction.
If you are not satisfied with your product for any reason, you can inform us within 7 days from the date of receipt to initiate a full refund. You can initiate the return by reporting the issue to us at info@rudrakshajewells.com.
If you are not satisfied with the quality/authenticity of the products purchased, or if the product is damaged during shipping, we will offer a refund or exchange if the following criteria are met:
- Before returning or exchanging, please provide detailed information about the reason for the return or exchange.
- Once your return and refund request has been acknowledged by us, you can initiate the return of your package as per the instructions given by our customer care team.
- Refunds will be initiated upon receipt of the complete package within 5-7 working days.
Please email us at info@rudrakshajewells.com before initiating the return. We recommend sending the product via a reliable courier service with a tracking number. Return shipping charges will be paid by the customer. We are not responsible for lost or damaged packages. Lost and damaged packages will not be refunded.
Thank you for choosing Shalu Jewells. For any questions or concerns, please contact us at info@rudrakshajewells.com.